Listening to what patients say is important for us. Please do not hesitate to feed back your views and ideas about how we can improve our services.
Practice Complaints Procedure
In the first instance, concerns should be discussed with a member of our reception team. If the issue cannot be immediately resolved, the matter will be referred to our management.
Please feel free to write
to us if you prefer. If the complaint is being made on behalf of someone else, a signed and dated consent letter must be provided by the patient. This should clearly contain authorisation for the names person to handle their
complaint.
If a patient is not happy with the Practice response, please ask for a copy of our full complaints procedure. If you remain unsatisfied, as a final resort, you may write to the Health Service Ombudsman.
As an alternative to the Practice Complaints Procedure, you may write to NHS England.
Complimentary Remarks or Suggestions
Complimentary remarks are always welcome. If you have any comments or suggestions, please write and speak to a member of our reception team or contact the practice manager.
