Listening to what patients say is important for us. Please do not hesitate to feed back your views and ideas about how we can improve our services.

Practice Complaints Procedure

In the first instance, concerns should be discussed with a member of our reception team. If the issue cannot be immediately resolved, the matter will be referred to our management.

Please feel free to write to us if you prefer. If the complaint is being made on behalf of someone else, a signed and dated consent letter must be provided by the patient. This should clearly contain authorisation for the names person to handle their complaint.

If a patient is  not happy with the Practice response, please ask for a copy of our full complaints procedure. If you remain unsatisfied, as a final resort, you may write to the Health Service Ombudsman. As an alternative to the Practice Complaints Procedure, you may write to NHS England.

Complimentary Remarks or Suggestions

Complimentary remarks are always welcome. If you have any comments or suggestions, please write and speak to a member of our reception team or contact the practice manager.

Healthwatch Kingston upon Hull is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area

HealthwatchKIngston upon Hull will:-

+ Provide information and advice to the public about accessing health and social care      services
+ NHS complaints advocacy
+ Involve local people in the provision, monitoring and commissioning and of local services

If this is something you are interested in or need information, please contact us at:- Healthwatch Hull, The Strand, 75, Beverley Road, Hull, HU13 1XL.

Telephone:  01482 595505
EMAILWEBSITE